Help
Red Shores, PlayWise and the helpline
A night at the races at Red Shores Racetrack & Casino is meant to stay an evening out and nothing more. If it starts to feel like more, the lines below are open to anyone on the island, beginning with the free PEI Gambling Support Line, answered at every hour.
By the Form Desk Checked October 2026
No. 1
24/7
PEI support line
Help
Who to call on the island
- The PEI Gambling Support Line, 1-855-255-4255, costs nothing to call, stays confidential and answers around the clock, every day of the week, with no cap on how long a call runs. Callers do not have to be the one placing bets; family and friends can use it too.
- Break in Play, the self-exclusion program for both Red Shores floors, runs 30, 60 or 90 days, or 6, 12, 24 or 36 months. Enrolment is done on site or with the PlayWise Advisors at 902-620-4267, takes about 20 minutes, and a confirmed break cannot be cancelled.
- Each Red Shores site, in Charlottetown and in Summerside, keeps its own PlayWise information centre, and both can be reached at 902-620-4267.
No. 2
0
machines are ever due
Help
How chance works here
Red Shores' PlayWise pages put it plainly: outcomes are completely random. No machine is ever due, every spin carries the same chance as the one before, and no ritual changes a result. At the track, the payout on a race is worked out from a common pool of bets of one type under federal regulations, not from any pattern in earlier races.
One general practice helps: settle the amount and the stop time before the first race, and keep to both.
No. 3
alc.ca
provincial site
Help
Online gambling and the province
The provincially regulated online gambling site for Prince Edward Island is alc.ca, which Atlantic Lottery runs for the PEI Lotteries Commission. Access is for adults 19 and over, and the same age line applies to buying, playing or redeeming any Atlantic Lottery product. Provincial law also forbids selling a lottery or pari-mutuel ticket to anyone under 19. The province issues no licences to private online casinos. Its responsible gambling strategy states that offshore online operators hold no authority in PEI to operate lottery schemes.
No. 4
1
page with paid links
Help
The paid links on the home page
Only the home page carries paid links, and each one is marked Ad. Each points to an online casino site, privately run, that pays this guide a commission; the site in question may change. No payment is attached to links pointing to the venue, regulators or help services.
That site is not alc.ca. It has no tie to Red Shores, Atlantic Lottery or the province, and Prince Edward Island has given it no authority. A Break in Play enrolment does not extend to it.
No. 5
Q3
Reader questions · short answers
Questions
Q1Can a family member call the PEI Gambling Support Line?
Yes, the line at 1-855-255-4255 takes calls from anyone affected by someone's gambling, not only from the person who gambles. Calls are free and confidential, and there is no limit on their length.
Q2Can a Break in Play be ended before its term runs out?
A confirmed break cannot be cancelled. Whatever length is picked at enrolment, from 30 days up to 36 months, runs to its end, so the choice deserves careful thought with the PlayWise Advisors at 902-620-4267.
Q3Which online gambling site does the province regulate?
The provincially regulated site is alc.ca, which Atlantic Lottery runs for the PEI Lotteries Commission, and it is 19+. The province does not license private online casinos.
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